Legal Information

At The Wooden Palette, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Information We Collect

We collect information you provide directly to us, such as when you make a purchase, contact us, or subscribe to our newsletter. This may include your name, email address, shipping address, and payment information.

How We Use Your Information

We use your information to process orders, communicate with you about your purchases, and improve our services. We do not sell or share your personal information with third parties.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@thewoodenpalette.co.uk

These terms govern your use of The Wooden Palette website and services. By using our website, you agree to these terms.

Orders and Payment

All orders are subject to acceptance and availability. Payment is required at the time of order. We reserve the right to refuse any order.

Custom Orders

Custom orders are made to your specifications and cannot be returned unless there is a manufacturing defect. Lead times are typically 7-10 days.

Limitation of Liability

Our liability is limited to the purchase price of the goods. We are not liable for any indirect or consequential damages.

We ship all orders from our workshop in Anglesey, UK. All items are carefully packaged to ensure they arrive in perfect condition.

Standard Orders

Standard coat racks are usually dispatched within 5-7 working days of order confirmation. You will receive a shipping confirmation email once your order has been dispatched.

Custom/Bespoke Orders

Custom orders are made to your specifications and typically take 7-10 working days to complete before dispatch. We'll keep you updated throughout the process.

Delivery Times

Once dispatched, standard UK delivery typically takes 2-3 working days. International delivery times vary by destination.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address. Free shipping may be available for orders over a certain value - please check at checkout.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

This website uses cookies to improve your browsing experience and analyze website traffic.

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and improve site functionality.

How We Use Cookies

We use cookies for essential website functions, analytics, and to remember your preferences. You can disable cookies in your browser settings, though this may affect site functionality.

Managing Cookies

You can control and delete cookies through your browser settings. For more information, visit your browser's help section.